Key Food Marketplace

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Reviews

• Laura Wolfe

  Oct, 20 2018
  ★ ☆ ☆ ☆ ☆
  Rarely do I take the time to write a review about my food shopping experience, but today I need to warn people about the A&P in Mt. Kisco. I have been going here for years and have always found the size to be a bit overwhelming, but the selection pretty good. More recently, they have been making a lot of mistakes, but if you catch it at the cashier it is corrected pretty easily. But, yesterday, my husband bought some fresh produce and the cashier (who must've been new) rang up several items wrong. Instead of charging "per pound" or "per bunch" she multiplied the price by the number of items. We were overcharged about $18 which we felt was deserving of a phone call. The manager asked us to bring the receipt and she would credit our account. When I returned with the receipt, the customer service representative was SO RUDE and DISMISSIVE and said "no those pears and beets are per item." When I asked her to come with me to look at the sign, her response was, "I'm going to kill that Larry" [produce mgr?] She made two mistakes refunding my credit card. She finally refunded my money with an attitude like she was doing me a favor. I can handle someone making a mistake and being polite about it, but I can't handle multiple mistakes and RUDENESS!!!!!!! A&P, you LOST A VERY GOOD CUSTOMER!!! Hope Shop Rite is a better experience because I will never go here again!
  

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